Services | Sutton Tools
| Services |
| Customer Service |
| Stock requirements and needs can vary from customer to customer and Sutton Tools has implemented varied ordering systems (EDI, email, Phone & fax) to receive orders and seamlessly process them. For customers requiring urgent deliveries we offer late order cut off time. Our standard order cut off for same day despatch is 3:00pm. Sutton Tools customer service team deliver helpful service and advice to businesses, end users and stores throughout Australia. Their job is to help you solve any problems. The service team have a strong reputation for providing support with experience and first-rate product knowledge. Sutton Tools has been successfully delivering quality cutting tools to customers throughout Australia and the world for over 90 years. Sutton Tools combines the latest logistic technology (freight management systems) with personalised service to ensure that you get the products you order, when you need them on time, every time. |
| Distribution and Logistics |
| Our International Distribution Centre uses modern radio frequency scanning technology coupled with the latest carousel and stock replenishment systems which allows accurate stock control and efficient warehouse operation. We have over 17,000 SKU’s and our stock availability consistently averages in the high 90%’s. From a customer perspective, this provides confidence in breadth and depth of stock cover and reliable delivery service |
| Special Tools & Tool Reservicing |
| For over 90 years Sutton Tools has been designing and manufacturing precision cutting tools in Australia and exporting to the world. Sutton Tools is a leading global provider of specialist cutting solutions’, in Drilling Tools, Threading Tools, Reamers and Milling Cutters, we offer a one stop shop tool refurbishment including Re-Grinds & Re-Coating for special tools that can be supplied to suit your special requirements. Specialist tools distribute to industries such as Automotive, Aerospace, Marine, Transport, Construction, Surgical equipment, Manufacturing, Toolmaking, and Agriculture to name a few. |
| Quality Management Systems |
| Sutton Tools company complies with and is currently certified to ISO Global 9001:2008, under the Quality Management Systems. This demonstrates Sutton Tools commitment to providing a service based on quality. |
| Sutton Tools Expert Tool Selector |
| www.suttontools.com.au/ETS/ExpertToolSelector Sutton Tools Web assisted Expert Tool Selector, allows for finding the right tool for your specific machining task so easy. The Expert Tool Selector will recommend the right tool for the right application and everything from suitable coolant choices through to cutting calculations. Our Expert Tool Selector provides easy step-by-step detailed information that includes: |
|
| Sales advice and service |
| Sutton Tools Sales consultants service all states in Australia and are fully experienced to assist with: |
|
| Technical Advice |
| Sutton Tools have specialised staff that are highly trained. |
|
